Thanks for choosing Easology. We hope you love your new product.

If you are not happy with your purchase for any reason, you will find all your options and next steps detailed below, with links to useful resources and contact methods.

If you have changed your mind

We will be happy to accept a return and offer an exchange or refund, as long as the following criteria are met:

• You notify us within 14 days that you wish to return the product(s) – see the ‘How do I return my product’ section below.
• The product(s) must be in an as new condition with all original packaging, accessories, and any free of charge products supplied with the product(s).
• You must not have handled the product(s) more than if you were reviewing it in a retail store before purchase. If you have used the product(s) more than this, or installed the product(s), inputted any data, or installed software, we will make a deduction from your refund for the reduction in value of the product(s).
• While in your possession, you must take reasonable care of the product(s). Products must be returned undamaged. See ‘If your product is damaged on delivery’ section below for instructions of what you must do if your product(s) arrived damaged.

If you have selected for us to carry out any installation or similar services and you request a return because you have changed your mind: (a) you will not be entitled to a refund for any services either commenced or completed; (b) we will not be required to uninstall or reverse services provided to enable you to return the product(s); and (c) the above requirements in respect of the return and refund continue to apply.

If your product is damaged on delivery

If your item arrives damaged, it’s important you let us know as soon as possible. For damage that can be seen (e.g. to the packaging or outside of the product), you must contact us within 72 hours of delivery. Our Customer Support team will discuss your options for a refund or exchange.

Any damage not reported to us within 72 hours will be determined to have been caused by your handling of the product(s), unless it can be proven otherwise. We may reduce the amount of any refund to reflect the reduction in the value of the product(s) caused by the damage.

How do I return my product if I have changed my mind?

You can return all product(s) within 14 days from the day you receive them.  Please follow the instructions below. 

1. Please complete the form below – quoting your order number, email and full name. Please state the reason for your return. Please also state whether you would like a refund or an exchange. (alternatively, you can email us at: [email protected]).
2. We can offer you a collection of the product from your address (a €10 charge will be taken from your refund) or can provide you a return address to send the product to yourself. Package the device carefully and include any accessories or bundled promotional items you received with your order (whether free or discounted).
3. After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (14) days from the receipt of your item to process your return or exchange.
4. At any point in the process, please feel free to e-mail us for an update or for additional support

Please note: You must return goods without undue delay and in any event within 14 days of requesting a return. If you send us your item(s) after 14 days has passed, we reserve the right to refuse your return.

 Please note:

• Refunds can only be made to the original payment method
• A full refund will not be provided (and a reduced amount refunded instead) if:
• You have handled the product more than if you were reviewing it in a retail store before purchase, including if you have installed the product(s), inputted any data, or installed software, we will make a deduction from your refund for the reduction in value of the product(s);
• The product(s) are not returned in an as new condition with all original packaging, accessories, and any free of charge products supplied with the product(s);
• The products(s) are returned damaged.

If your product is faulty

If you are having difficulty using any of our products, you can use our Tutorial videos accessible either via the Tutorials icon on your phone or via the Tutorials section on our website.  You can also contact us via our Call Centre on 1800 911 019

If you believe your product is faulty, then please contact us within 30 days of delivery to confirm whether you require a repair, replacement or refund.  After 30 days, please contact us to discuss your options.

Please see ‘If your product is damaged on delivery’ section above for instructions on what you must do if your product(s) arrives damaged.

The above does not affect your statutory rights.