Frequently Asked Quesitons

Getting Started

  • What is Easology?

    Easology is an overlay for Samsung smartphones and tablets that makes all of your day to day smartphone apps easy to use, with large text, clear menus and big buttons.

    It is a ‘skin’ that is installed over the standard Samsung interface.

    For Smartphones with Easology, it comes pre-configured but we also offer the Easology software separately for customer who already have a Samsung device and want to make it easier to use.

  • How do I download Easology?

    Please visit the Samsung Galaxy Store:

    Galaxy Store
  • How do I find out if my current Samsung device is compatible with the Easology software?

    To find out if your current device is compatible, from the home screen on your device:

    1) Select Settings

    2) Select About device or About phone to locate your device name and model number

    3) Select Software information to locate the software version – this must be Android 5.1.1 and KNOX 2.4 or above

    You can see a full list of compatible devices here: Check compatibility

  • Will I get software updates after I have purchased a product?

    Easology are continually looking to update and improve the Easology software. If and when updates are available for your device model, you will be able to download them as long as your device is connected to your mobile phone network or Wi-Fi.

  • Who can I contact for help?

    You can contact us by email at [email protected]

    We will respond to your email within 48 hours. Our normal working hours are Monday to Friday 9am to 5pm GMT. If you send an email on Friday after 5pm we will respond to you the following Tuesday.

  • Registered Address:
    Third Floor Connexions Building
    159 Princes Street
    IP1 1QJ
    Company Number: 06627807 
    Registered In England And Wales
    VAT Number 143 1126 58
    Designed and built by Catalyst Design Studio
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