If you change your mind
It’s no problem if you change your mind. Return your tablet to us in its unopened and sealed packaging, within 14-days of receiving the item, and we’ll give you a full refund provided you have proof of purchase.
If your product has a fault?
Your Samsung tablet is engineered to the highest quality & specification. In the unlikely event your tablet has a fault and it’s within 30-days of your purchase, we will replace the tablet for you. If it’s after 30-days from your original purchase date, your Samsung tablet comes with a 24-month manufacturer warranty. Please see the Samsung warranty card in the tablet box for further details
If you need to return your tablet to us, and you are within the timescales outlined in the returns policy, below is the procedure:
1. Please complete the form below – quoting your order number, email and full name. Please state the reason for your return. Please also state whether you would like a refund or an exchange. (alternatively, you can email us at : [email protected])
2. We will then email you a return address and pre-paid returns label that you can send the tablet to
3. After receiving your return and inspecting the condition of you item, we will process your return or exchange. Please allow at least (14) days from the receipt of your item to process your return or exchange.
4. At any point in the process, please feel free to e-mail us for an update or for additional support