Returning Your Order
We make returns simple.
Our Returns Promise
You have 14 days to notify us that you wish to return your product(s). Items must be in as new condition with all original packaging, accessories, and any free of charge products supplied.
How do I return my product if I have changed my mind?
You can return all product(s) within 14 days from the day you receive them. Please follow the instructions below.
Complete the Form Below
Please complete the form below — quoting your order number, email and full name. Please state the reason for your return, and whether you would like a refund or an exchange. (Alternatively, you can email us at support@easology.net)
Return the Item to Us
We will provide a return address for you to send the product to us. Please package the device carefully and include any accessories or bundled promotional items you received with your order (whether free or discounted).
We'll Process Your Return
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange.
Email Us Anytime for Updates
At any point in the process, please feel free to email us at support@easology.net for an update or for additional support.
Condition of Returned Items
You must not have handled the product(s) more than if you were reviewing it in a retail store before purchase. If you have used the product(s) beyond this, installed them, or inputted any data, we will make a deduction from your refund for the reduction in value.
You must take reasonable care of the product(s). Products must be returned undamaged.
Services: If you selected any installation or setup services and they have been commenced or completed at your request, you will not be entitled to a refund for those services.
Refund Details
- Refund processed within 14 days of receiving return
- Full product price plus standard delivery refunded
- Refunded to your original payment method
Faulty or Damaged Products
If there is any visible damage to the packaging or the product(s) upon delivery, please contact us within 72 hours of delivery. For faulty products, your rights under EU law for faulty and damaged products apply:
Within 30 Days
A full refund for faulty goods
Within 6 Months
A repair or replacement. If we cannot repair or replace, a full refund in most cases
After 6 Months
A repair or replacement. You may need to prove the fault was present at delivery
For faulty products, we will arrange free collection from your address – you will not need to return the item yourself.
Exchanges
If you would like to exchange your product for a different model, please return your original product following the process above and place a new order. This ensures the fastest processing time.
Warranty Claims
All our Samsung devices come with a 2-year manufacturer warranty. If your device develops a fault during the warranty period, please contact us and we will arrange a repair or replacement. The warranty does not cover:
- Accidental damage, drops, or liquid damage
- Damage caused by misuse or neglect
- Normal wear and tear
- Unauthorised modifications or repairs
Start Your Return
Fill in the form below and we'll get back to you with a free returns label and next steps.
Prefer to Speak to Someone?
Our friendly team will guide you through the return process step by step.
Mon–Sat 07:00–21:00 · Sunday 08:00–20:00