Terms of Service

Last updated: May 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Easology website and the purchase of products from Easology Ltd ("we", "our", or "us"), a company registered in England and Wales.

By using our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before placing an order.

2. Products and Services

Product Descriptions

We make every effort to ensure product descriptions, images, and prices are accurate. Our easy-to-use smartphones and tablets are Samsung devices with our custom simplified interface pre-installed.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Ordering and Payment

Placing an Order

When you place an order through our website, you are making an offer to purchase. We will send you an email confirming receipt of your order. A contract is formed when we dispatch your order and send you a dispatch confirmation email.

Pricing

All prices are shown in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed.

Payment

We accept payment via credit/debit card (Visa, Mastercard) and PayPal. Payment is processed securely through our payment providers. You must pay for your order in full before dispatch.

4. Delivery

Delivery Areas

We currently deliver to addresses within the United Kingdom. Delivery to some remote areas (Scottish Highlands, Northern Ireland, Isle of Man, Channel Islands) may take longer.

Delivery Times

Standard delivery is FREE and typically takes 2–4 working days. Express delivery options are available at checkout for an additional charge. Delivery times are estimates and not guaranteed.

Delivery Issues

If your order hasn't arrived within the expected timeframe, please contact our support team. We will investigate and work with our delivery partners to resolve any issues.

5. Returns and Refunds

14-Day Return Policy

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right, please contact us at support@easology.net.

Return Conditions

You may handle the goods only as you would in a shop — i.e. inspect them as you would when reviewing a product before purchase. Products must be returned with all original packaging, accessories, and any free or promotional items supplied. We reserve the right to reduce your refund if the product has been used beyond reasonable inspection or shows signs of damage.

Return Process

1. Contact us to request a return within 14 days of receiving your order
2. We'll arrange collection of the product (a £5 charge will be deducted from your refund) or provide a return address you can post to yourself
3. Package the product securely in its original packaging with all accessories included
4. Refund will be processed within 14 days of us receiving and inspecting the returned item

Faulty Products

If you receive a faulty product, please contact us immediately. We will arrange collection and either repair, replace, or refund the product in accordance with your consumer rights.

6. Warranty

Manufacturer Warranty

All our Samsung devices come with a 2-year Samsung manufacturer warranty covering manufacturing defects. This warranty does not cover:

• Accidental damage, drops, or liquid damage
• Damage caused by misuse or neglect
• Normal wear and tear
• Damage caused by unauthorised modifications

Easology Software

Our custom easy-to-use interface is included free of charge and is supported by our team. Software updates may be provided periodically to improve functionality.

7. Support Services

We provide ongoing support to all our customers, including:

• Phone support (Monday to Friday, 9am - 5pm)
• Email support (24-hour response time)
• Video tutorials on our website
• Printed device guides included with your purchase

8. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by Easology Ltd or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability shall not exceed the amount you paid for the product in question.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Your Consumer Rights

These Terms do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. If there is any conflict between these Terms and your statutory rights, your statutory rights will prevail.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Changes will not affect orders already placed.

13. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@easology.net
• Phone: 0800 888 6044
• Post: Easology Ltd, Hive at Wear House, Whitehouse Way, Bracken Hill Business Park, Peterlee, SR8 2RS
• Company number: 06627807 (registered in England and Wales)
• VAT number: 143 1126 58