Support

At easology everything should be easy

Please find below a range of support and guidance options that will help you make the most of your easology enabled tablet.

SETTING UP EASOLOGY TUTORIAL VIDEO

Setting Up Your New Samsung Tablet With easology

Setting up Easology

USING EASOLOGY TUTORIAL VIDEO

Using Your Samsung Tablet
With easology

Using Easology

FREQUENTLY ASKED QUESTIONS

Question other users have asked, that might help you.
(Opens new page)

FAQ

Can I use Google play store?

Yes – You can access the Google Playstore and download any app you wish

Is there any functionality that is restricted?

Nothing is restricted, this tablet is about being easier-to-use, not about doing less. You can access all features, functionalities and services just as you would with any other Samsung tablet

Will my tablet get software updates?

We are continually looking to update and improve our software, as well as keep you safe. We will notify you via a prompt on your tablet screen when an update is available

Can I put a sim card in my tablet?

No – this tablet is only enabled to connect via WIFI. If you want a Samsung Easology tablet that can connect to a mobile network using a sim card, please visit our exclusive partner, EE, either online at www.ee.co.uk or at your local ee store.

How big is the screen?

The screen is 10.5”, which means it is large and makes viewing and using the screen easier

How much storage does the tablet have?

The Samsung Galaxy Tab A8 Easology has 32GB of storage, which means you have lots of storage to use. You can also insert a micro-SD card which will expand your storage

What features make this tablet easy-to-use?

The unique easology interface means that you tablet has bigger text, larger icons and buttons, intuitive layouts, tons of helpful features and much much more. See the features section Easology Features on our website to learn more.

UNINSTALL EASOLOGY

Step by step guide to uninstsall Easology

UNINSTALL

Uninstall

Here are some instructions on how to un-install Easology:

Firstly, exit the easology interface by pressing on the ‘Exit Easology’ icon usually found on the 2nd page of the home screen, then, in the Android interface, find Easology and:

Press and Hold the Easology icon
Select ‘Uninstall’
Select ‘OK’
Drag down from the top of the screen to show the notification bar
In the notification bar, a prompt will be created which says ‘Uninstalling Easology unsuccessful’
Select the down arrow to the right and select ‘Manage device admin apps’
Select the toggle to turn Easology to off
Return to the apps screen
Press and Hold the Easology icon to uninstall
Easology will be uninstalled successfully

RETURNING YOUR ORDER

Instructions on how to return your tablet (Opens new page)

RETURNS

Returns Policy

If you change your mind

It’s no problem if you change your mind. Return your tablet to us in its unopened and sealed packaging, within 14-days of receiving the item, and we’ll give you a full refund provided you have proof of purchase.

If your product has a fault?

Your Samsung tablet is engineered to the highest quality & specification. In the unlikely event your tablet has a fault and it’s within 30-days of your purchase, we will replace the tablet for you. If it’s after 30-days from your original purchase date, your Samsung tablet comes with a 24-month manufacturer warranty. Please see the Samsung warranty card in the tablet box for further details

Procedure

If you need to return your tablet to us, and you are within the timescales outlined in the returns policy, below is the procedure:

1. Please complete the form below – quoting your order number, email and full name. Please state the reason for your return. Please also state whether you would like a refund or an exchange. (alternatively, you can email us at : [email protected])

2. We will then email you a return address and pre-paid returns label that you can send the tablet to

3. After receiving your return and inspecting the condition of you item, we will process your return or exchange. Please allow at least (14) days from the receipt of your item to process your return or exchange.

4. At any point in the process, please feel free to e-mail us for an update or for additional support

First Name

Last Name

Order number

Reason for return

Would you like a refund or exchange?

Refund

Exchange

CONTACT US

If you cannot find what you need or still have a query that needs addressed please get in touch with us

Contact Us

First Name

Last Name

Subject

Your Message

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